Travel and technology in times of COVID-19 – Archyde

Ben Goodman, New Relic Asia-Pacific & Japan SVP und General Manager

Despite a recent spike in the number of Omicron cases, international tourism is slowly starting to reopen and the industry (socially distancing) breathes a sigh of relief as we step into a new era of travel.

At the beginning of the pandemic, governments used technology to stop the spread of the virus by launching check-in and contact-tracing apps, and also activated online vaccination booking services and certificates. But the world isn’t what it used to be, and technology must continue to be resorted to to allow for safer travel and prevent the spread of Omicron and other possible mutations.

While discrepancies in travel policies between nations can create frustrating experiences, developing apps that offer an all-in-one service for contact tracing, quarantine requirements, government entry policies and more will be critical to the new era of travel; Customers can navigate multiple state jurisdictions and policies, eliminating any confusion about testing requirements.

The importance of data

We all carry cell phones with us, and these devices are capable of broadcasting our location and who we’re interacting with via Bluetooth and geotagging. Singapore’s COVID-19 contact tracing app, TraceTogether, does this by generating anonymized IDs that can be used by contact tracers to send alerts about possible exposure to COVID-19 and recommend next steps.

Governments have used contact tracing technology in their respective countries to try to stop the spread of the virus, with New Relic’s customer, the Government of India, working with industry and academic volunteers to develop and deploy it Aarogya Setu contact tracing app.

After launch, the digital first responders behind the app’s development recorded 50 million downloads in 13 days and at one point recorded 7 million server requests in just one minute. Thanks to the contact-tracing app, the government was able to quickly scale services and understand the digital state of customer engagement.

the Service NSW app in Australia is another example of how the government has responded quickly to the changing conditions of the pandemic. Originally created as a place to view license and registration information, the app has been updated to include a check-in feature. Alerting users who were at a COVID-19 exposure site. In addition, it includes vaccination certificates and other COVID-19 resources.

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