WhatsApp support can now send your replies via a WhatsApp chat – Archyde

Contacting WhatsApp support just got easier with a new built-in option that allows you to get answers from a support agent directly in a WhatsApp chat.

  • WhatsApp introduces in-app support via a WhatsApp chat
  • Responses from a chat agent are marked with a green check mark
  • You can also choose to receive replies via email

WhatsApp startet In-App-Support

According to WABetaInfo, the meta-owned messaging service, has been testing this feature with a small portion of its user base since at least March 2021. The feature then disappeared, only to reappear in version, which is now live on the App Store. You may not see this feature even if you update your copy of WhatsApp for iPhone to version, as WhatsApp usually releases new features gradually.

You can choose to receive replies from a WhatsApp agent via email or via a WhatsApp chat. To protect your privacy, WhatsApp support chats are always marked with a green verified tick. If you get a response from someone who doesn’t have a green verified tick, that’s not a WhatsApp support person contacting you. Read: How to Change Your WhatsApp Username on WhatsApp for iPhone

How to contact WhatsApp support in the app

Every time you reach WhatsApp via a built-in option, you can choose whether you want to receive replies via email or in a WhatsApp chat.

  1. In WhatsApp for iPhone, click “Settings” at the bottom.
  2. Select “Help” from the root list
  3. Select the “Contact Us” option
  4. Enter your message, then select Next to continue

Before submitting your support request, you can choose to receive replies via email instead of a WhatsApp chat, which is the default option. To do this, click on the “Send by email” link. Also, slide the switch labeled “Include device information” to the ON position to help WhatsApp diagnose your problem by analyzing crash and usage logs. Read: How to Check if a Phone Number Exists on WhatsApp

Other information may be shared when you use this option, including your mobile phone number, regardless of whether you are connected to the network via 3G, LTE, 4G or 5G service or a Wi-Fi network. Sending this information is entirely optional.


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