Maharashtra CM Uddhav Thackeray Launches BMC’s WhatsApp Chat Bot for Various Services

Uddhav Thackeray, Chief Minister of Maharashtra, virtually launched the Brihanmumbai Municipal Corporation (BMC) WhatsApp chatbot on Friday (January 14) to provide citizens with 80 different services.

The BMC said this chatbot would help citizens provide them with information about more than 80 different services provided by the BMC, which will be available to citizens on their cellphones via WhatsApp number 8999228999.

“The day is written in golden letters. It can be called a revolutionary day,” Uddhav Thackeray was quoted as saying News18 during startup.

He added: “As technology advances rapidly, we should consider how it can be harnessed to provide more and more services to the public…Mumbai is the number one municipal corporation in the country, having provided more than 80 services to citizens.” on her doorstep.”

According to BMC, this service will be available 24/7 in English and Marathi.

Thackeray appreciates BMC

Speaking of Covid management, Thackay commended BMC for its work. Minister Aditya Thackeray, who was also present at the event, said people have now been presented with a transparent and accountable online model for municipal businesses. He added that other civic bodies in the state should emulate.

A smart service delivery strategy

This Maharashtra Government initiative is one such initiative in which services are provided to the citizens at their doorsteps. As this is a digital age, this initiative seems like a smart move and aims to fulfill the goal it was created for. So far, the services of the municipalities and state governments have not been heard by the citizens and have not been used.

Since the BMC has claimed that WhatsApp chatbot will be available 24/7 in English and Marathi, it is expected that this will be a successful attempt by the government and may compel other states to consider adopting this model.

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